One inbox for every customer message

Every customer conversation. One workspace.

Approach Unity And Associates is one place to talk to your customers on WhatsApp, Instagram, Facebook, Telegram, TikTok and your website. Your team replies from one shared inbox, and simple automations handle the repeat questions.

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Connect the channels your customers already use

Every channel feeds the same inbox, contact records and automation engine.

Everything that happens after the message arrives

Six everyday jobs in one place, whichever app the customer used to write to you.

  • Shared team inbox

    See every customer chat in one list. Hand a chat to a teammate, leave a private note, and close it when it is solved. Example: a customer asks about delivery and you pass the chat to your support person.

  • Campaigns

    Send an offer or an update to a group of customers now or at a set time, and see who received and read it. Example: tell everyone who ordered last month about a new arrival.

  • Automatic replies and follow-ups

    Build a step-by-step flow on screen. It can start when a customer sends a keyword or opens a new chat. Example: a customer types PRICE and instantly gets your price list.

  • AI assistant

    Let an AI assistant answer common questions using your own information, and pass the chat to a person when needed. Example: it answers opening hours at night and your team takes over in the morning.

  • Customer records

    Keep each customer's details, labels and stage (like new lead or won) in one place, and import or export lists in bulk. Example: label a customer VIP and find them again in seconds.

  • Reports

    See how your messages, campaigns and automations are doing by day, week or month, and export the numbers. Example: check which campaign got the most replies.

See all features

Customer messages are scattered. Your tools should not be.

Customers write on WhatsApp, Instagram, your website and more. Without one place to see them, messages get missed, replies get slow and work is done twice. Approach Unity And Associates brings every conversation, and the work that follows, into one workspace.

WhatsAppUnread

Where is my order?

InstagramUnread

Do you have this in blue?

EmailUnread

I need help with payment

Website chatUnread

Is anyone there?

Missed messagesAnswered twice

Here is what happens when a customer messages you

  1. 1

    A customer sends you a WhatsApp message.

  2. 2

    It appears in your shared inbox, next to their details.

  3. 3

    A teammate replies, or you assign the chat to the right person.

  4. 4

    An AI assistant can answer common questions and pass the chat to a person when needed.

  5. 5

    An automation can start on a keyword or a new chat, so the next step happens on its own.

How you get started

Three steps. No technical skills needed.

  1. Connect your channels

    Link your WhatsApp, Instagram, Facebook, Telegram, TikTok or website chat. You keep using the same accounts.

  2. Answer from one inbox

    Every message lands in one shared list. Reply, hand a chat to a teammate, or leave a private note.

  3. Let automation help

    Set up automatic replies for common questions, send updates to many customers at once, and check simple reports.

See it in action

Chats from every channel in one list, with the customer's details and how the conversation is going next to the chat.

Team inbox

Where is my order #1042?

It ships today. Tracking link below.

Can I also change the address?

Sure, send me the new one.

Private note: repeat customer

Assigned to Priya

Try Approach Unity And Associates

Works with the tools you already use

Connect your messaging apps, Google Sheets, online stores and payments. Webhooks and the API let a developer link anything else. Items marked Coming soon are not available yet.

  • WhatsApp

  • Instagram

  • Facebook

  • Telegram

  • TikTok

  • Google Sheets

  • Google Calendar

  • Google Contacts

  • Shopify

  • WooCommerce

  • Razorpay

  • Stripe

  • OpenAI

  • Webhooks

  • WordPress

    Coming soon

  • PayPal

    Coming soon

  • Zapier

    Coming soon

  • Pabbly

    Coming soon

  • Slack

    Coming soon

  • Zoom

    Coming soon

  • Zoho

    Coming soon

  • Cashfree

    Coming soon

  • Calendly

    Coming soon

  • Make.com

    Coming soon

  • n8n

    Coming soon

  • QuickBooks

    Coming soon

  • BigCommerce

    Coming soon

  • Wix

    Coming soon

  • Klaviyo

    Coming soon

Ready to get started?

Create an account, connect your first channel and start replying from one inbox. No technical skills needed.

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How Approach Unity And Associates uses your Google account

You can optionally connect your Google account so Approach Unity And Associates can work with the tools you already use:

  • Google Sheets: To save leads, form responses and conversation data to your spreadsheet and to read rows back for automations, only when you set up an automation that uses Google Sheets.
  • Google Calendar: To book, reschedule and show appointments and to check availability, only for the calendars you connect.
  • Google Contacts: To save new customers to your Google Contacts and to match a customer with an existing contact, only when you turn contact sync on.

Approach Unity And Associates's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Read how we handle your data in our Privacy Policy and our Terms of Service.

Log in or create an account to get started.

Approach Unity and Associates

Shop No. 20, Devashay Regaliya, Near Gyankunj, Sevasi-Bhayali Road, Vadodara 391101

Contact: jay@whatshub.co.in